Quality Assurance

Quality Assurance

The company is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times. At KEMINTEPHARM we believe in the concept of client and supplier working together in pursuing this policy and in continually striving for improvements in products and service quality.

The goal of the company is to achieve a high level of customer satisfaction at all times. We are all committed to operating continuously to the standards and we will maintain the necessary Quality Approvals consistent with our innovation, investment and technology give us our competitive edge to support our customer requirements. For us, 'quality is a way of life' and this is reflected in our endeavors as well as our end results.

Our Company will constantly review and improve on our services to ensure tasks are completed in the most cost effective and timely manner for the benefit of all our customers.

It is our policy to achieve a quality of product and service that surpasses our client's needs and expectations. By adopting procedures that are compliant with ISO 9001:2000 we can ensure that all staff are suitably selected, trained and resourced.

It is the duty of all staff to ensure that our products and services meet the quality criteria set by the company. Our client's needs are paramount; our staff are our greatest asset; and our innovation, investment and technology give us our competitive edge.

Qualities have always maintained a strict and professional approach to our client's information. Over the years we have been involved at the highest level within companies and in many large-scale mergers and acquisitions in the commercial sector which have required absolute and total confidentiality. Our reputation and business depend on adherence to these self-imposed standards.

Commitment to the implementation of supporting managerial and business operational systems is essential to realizing that goal.

The quality policy is based on 3 fundamental principles:

Ensuring that we fully identify and confirm to the needs of our customers.
Looking at our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them.
Everyone understanding how to do their job and doing it right first time.

To ensure that the policy is successfully implemented, staff will be responsible for identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.

Objectives needed to ensure that the requirements of this policy are met and that continual improvement is maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.

The quality policy principles and objectives will be communicated and available to staff at all times. Training will be an integral part of the strategy to achieve the objectives. Within this Policy we are committed to operating our Company under the disciplines and control of a Quality Management System conforming to the International Standard 1S0 9001:2000, planned and developed jointly with our other management functions.

We shall ensure that all our personnel understand and fully implement our Company's policies and objectives and are able to perform their duties effectively through an ongoing training and development program.